| Frequently Asked Questions
Our First Arrival event will now take place at Zellerbach Hall on the campus of the University of California, Berkeley
The location we always dreamed about for our fans has now become available!
This will allow for MUCH better sight lines of all the action and a more complete, all-encompassing Shock experience for all our fans.
Our long-standing partnership with Cal will allow us to utilize their expansive infrastructure and tailor the event to a unique experience we know you will love.
Do I need new ticket if I already purchased one?
All benefits of your tickets will be transferred including any VIP, early access, meet and greets, ring ceremony, etc. Doors will open at same time, and re-entry is allowed with credential and ticket.
What format do my tickets need to be in?
You must present either a shipped ticket, a digital ticket, or a printed ticket.
How will seating work at Zellerbach Hall?
Three levels of seating will all be general admission so you can sit with whomever you like. If you signed up to be a VIP you get early entry to pick the best seats in your section.
If you had a reserved or ADA seat at Cow Palace, we will assign a similar reserved seat for you at Zellerbach and transfer all the tickets you purchased together. You should receive the new assignment from Ticketmaster shortly. Please email email@example.com if you do not.
Are there age restrictions?
All patrons, regardless of age, must have a ticket to enter the theater. If you plan to bring a child under the age of 2, please reach out to firstname.lastname@example.org.
Can I get a refund if I can’t make it to Zellerbach?
If you already purchased a ticket for Cow Palace and require a refund, email email@example.com with the order number plus the name and last four digits on the credit card used for purchase. We'll refund your money immediately including fees (except UPS if applicable) and it should be posted to your account in 7-10 business days.
Please email firstname.lastname@example.org with any additional questions.