| Frequently Asked Questions

Our First Arrival event will now take place at Zellerbach Hall on the campus of the University of California, Berkeley

The location we always dreamed about for our fans has now become available!

This will allow for MUCH better sight lines of all the action and a more complete, all-encompassing Shock experience for all our fans.

Our long-standing partnership with Cal will allow us to utilize their expansive infrastructure and tailor the event to a unique experience we know you will love.

Do I need new ticket if I already purchased one?

All benefits of your tickets will be transferred including any VIP, early access, meet and greets, ring ceremony, etc. Doors will open at same time, and re-entry is allowed with credential and ticket.

What format do my tickets need to be in?

You must present either a shipped ticket, a digital ticket, or a printed ticket.

How will seating work at Zellerbach Hall?

Three levels of seating will all be general admission so you can sit with whomever you like. If you signed up to be a VIP you get early entry to pick the best seats in your section.

If you had a reserved or ADA seat at Cow Palace, we will assign a similar reserved seat for you at Zellerbach and transfer all the tickets you purchased together. You should receive the new assignment from Ticketmaster shortly. Please email info@shocksf.com if you do not.

What is the schedule for the weekend?

Saturday, March 28th

1:30 PM — VIP Doors Open
2:00 PM — All Doors Open
2:45 PM — Ring Ceremony (ft. Marshawn Lynch)
3:00 PM — Fuel vs. Titans
Meet and Greet Following the Match
5:00 PM — Gladiators vs. Shock
Meet and Greet Following the Match

Sunday, March 29th

11:30 AM — VIP Doors Open
12:00 PM — All Doors Open
1:00 PM — Fuel vs. Gladiators
Meet and Greet Following the Match
3:00 PM — Valiant vs. Shock
Meet and Greet Following the Match

Times and schedule are subject to change.

Are there age restrictions?

All patrons, regardless of age, must have a ticket to enter the theater. If you plan to bring a child under the age of 2, please reach out to info@shocksf.com.

Can I get a refund if I can’t make it to Zellerbach?

If you already purchased a ticket for Cow Palace and require a refund, email info@shocksf.com with the order number plus the name and last four digits on the credit card used for purchase. We'll refund your money immediately including fees (except UPS if applicable) and it should be posted to your account in 7-10 business days.

Getting there?

Directions and Public Transportation to Zellerbach can be found here:
https://calperformances.org/visit/getting_here/

Parking at Zellerbach:
https://calperformances.org/visit/parking/

Nearby Hotels:

Claremont:
https://www.fairmont.com/claremont-berkeley/

Graduate:
https://www.graduatehotels.com/berkeley

The Berkeley Club
https://www.berkeleycityclub.com/

Hotel Shattuck:
https://www.hotelshattuckplaza.com/

Hilton Garden Inn Emeryville:
http://www.hilton.com/search/gi/us/ca/emeryville

Marriott Courtyard:
https://www.marriott.com/hotels/travel/oakmv-courtyard-oakland-emeryville/

Hyatt Place Emeryville:
https://www.hyatt.com/en-US/hotel/california/hyatt-place-emeryville-san-francisco-bay-area/oakze?src=corp_lclb_gmb_seo_nam_oakze

Additional questions?

Please email info@shocksf.com with any additional questions.

What is it?

The San Francisco Shock are hosting a Cosplay Contest at our first ever Homestand with a $1000 Prize Pool! The contest will be hosted and judged by Maid of Might Cosplay and Josh Petersdorf AKA Roadhog!

When is it?/Where is it?

March 28th 2019, Zellerbach Hall, Berkeley California

What is the format?

The Cosplay Contest will be judged in three rounds:

Round 1 - 1:30pm - 2:30pm
Entrants will check in at the cosplay/cospitality booth for a pre-evaluation round between VIP doors open and 2:30pm

Round 2 -During break in match play (Time TBD)
Qualifying cosplayers from round 1 all have a chance to show off their costumes and do a stage walk, judges will read participants names and say what they like about particular costumes and announce their finalists

Round 3 - During a break in match play (Time TBD)
The judges will come out and introduce the finalists. Either explain why they are finalists, or give the cosplayers themselves a chance to explain their costume. Winner is either awarded via crowd applause or judges pick and reward accordingly

Judges will announce winners and reward accordingly.

What is the prizing?

First place — $500
Second place — $300
Third place — $200

How do I enter?

All you need is a costume and a ticket! Make sure you show up early and check in at the cosplay booth between 1:30pm and 2:30pm

Cosplay Venue Rules and Safety

We are EXTREMELY excited about featuring the hard work, passion and craftsmanship of the cosplay community into our programming at our first ever homestand event and we are dedicated FULLY to ensuring that everyone participating in the contest and attending the event have a fun and safe experience.

General Safety:
For general attendee awareness and knowledge we will be placing several “Cosplay is not Consent '' pop up banners that will explain the specifics of our anti harassment policies, and provide guidelines and tips on how to approach cosplayers respectfully. * If for any reason any attendee makes you feel unsafe there will be plenty of friendly and approachable staff on hand to report incidents and intervene on your behalf.We want to make sure that our event is a safe and fun space for EVERYONE! Please note that everyone is subject to a safety screening and all weapons and props deemed safe by our team will be tagged before you head out onto the floor. As a convenience for our costumed guests we will have a specific expedited security check in line for people in costume to ensure you have plenty of time to check in for round 1 of the contest (More specifics to come). Anyone who exits the venue for any reason will have to go back through security!

Mask Policy:
Masks are not to be worn unless in designated photo op areas or until on stage during the cosplay contest. Any cosplay weapon that is seemingly dangerous to the audience will not be allowed inside.

Props Policy:

The following props are allowed:

- Lightsabers, wands, and sonic screwdrivers
- Unstrung bows
- Arrows if they are non-removable from their quiver or have a foam or no tip
- Shields of all materials with no sharp edges (metal shields are allowed but may take longer to screen)
-Lightweight plastic batsStaffs and brooms
- Whips (must be zip tied or otherwise attached to your person)
- Swords constructed of light foam, plastic, or cardboard
- Other items made from cardboard, foam, rubber, Worbla and likewise lightweight materials
- Obviously sci-fi or fantasy guns are allowed (e.g. Portal Guns, Han Solo blaster, phasers)
These MUST NOT resemble real world guns/They MUST be inoperable and cannot launch projectiles

The following items are prohibited:
- Realistic and replica firearms of any kind
- Tasers
- Glass or stone props
- Projectile weapons or ones that can launch anything (e.g. slingshots)
- Brass knuckles
- Real, replica, or simulated explosives, ammunition, chemical weapons of any kind, including but not limited to: Simulated bomb vests, cartoon bombs, bullets, hand grenades, claymore mines, firecrackers, pepper spray, mace, powder caps, Ashes' dynamite
- Metal or wood swords and other sharp-edged weapons
- Excessively noisy props including but not limited to: airhorns, bullhorns, whistles

Additional questions?

Please email info@shocksf.com with any additional questions.